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Refund policy

Overview

Only damaged goods will be considered for return on wholesale orders. Returns are up to the discretion of the seller. Please review the items as soon as they arrive. Claims on defective items must be made within 10 days of receipt of merchandise and shipped for return within 30 days. Unless determined to be a quality defect, all shipping costs for returns lie with the Buyer. Contact us for any additional requirements for returns at support@kandswholsaler.com.

Once authorised, claims will be refunded based on your payment method, not credit. No returns will be accepted without obtaining an RMA. Please contact us to obtain the number and return shipping address. Returns submitted without an RMA number will be returned to the shipper at shipper’s expense. RMA numbers (once provided) must be referenced on the outside of any return shipment.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kandswholesaler.com or call us at (516) 513-1627.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kandswholesaler.com and send your item to: 235 N Robbins Ln Unit #2

Syosset, NY 11791

If you placed an order for a wrong item or if you would like to exchange your order for a bigger size, different style, finish etc. Please contact us to create a return for your order and replace your order with the correct information. We don’t offer exchanges, but we would be happy to assist you in selecting the correct item if you did make an incorrect purchase. If you need assistance, please email us at support@kandswholesaler.com.

Shipping returns

To return your product, you should mail your product to K&S Wholesale Inc 235 N Robbins Ln Unit #2

Syosset, NY 11791.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at support@kandswholesaler.com for questions related to refunds and returns and one of our order support agents will contact you.

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